Terms and conditios
Privacy policy
cookies policy

Legal information
Global Expats SL.Website owner: travelglex.com
Pl del Gas 1- 1º Planta08029 Barcelona, Spain
Phone: 665 02 52 91
Email: hello@glex.es
NIF: B16882375
Commercial Register:

1. General Conditions of Use
Global Expats SL. offers the user the website/platform travelglex.com and all its subdomains. By using it, the USER declares and understands that it must comply with the following obligations:- Is a person of legal age and has the capacity to contract.- It is declared that the following terms and conditions were read and approved.The use of travelglex.com is voluntary and its use grants the condition of USER. Every USER states without reservation that by using the platform/website he/she accepts and is aware of the terms and conditions, privacy policy and cookies policy, as well as any additional clause that is part of the contractual compendium of travelglex.com. The USER can download, print the terms and conditions, or request that they be sent to him/her by sending an email to legal@glex.es travelglex.com reserves the right to modify these terms and conditions without prior notice. As well as the aesthetic presentation, content or interface of the website. Global Expats SL. reserves the right to remove, restrict or block without notice to any USER who breaches any of the General Conditions of Use.

2. USER Obligations
The use of any of the contact forms, request for information or any request for information does not represent a formal offer to contract. The USER is not obliged to contract or make a payment for the request of the same.The USER undertakes to read, respect and comply with the general conditions of use. You also agree to read and comply with any other document  provided by travelglex.com. It is the obligation of the USER in case you do not understand, have doubts or something happens with these General Conditions of Use to notify and contact travelglex.com to the following email legal@glex.es. Also to provide Travelglex.com with all information necessary to fulfill the customer's request.

3. Obligations of travelglex.com
travelglex.com is obliged to provide real, valid and complete information. At all times travelglex.com will be liable to comply with legal obligations and to provide the USER on request with the corresponding information when requested.

4. Exemption from liability
travelglex.com disclaims any liability in case of interruption or malfunction of the services offered on the website. Likewise, travelglex.com is not responsible for network downtime, power outages or any element external to the company. travelglex.com will not be held responsible in case of typing errors or incorrect data on the website/platform. Provided that they are notified within 48 hours of contracting the service. Likewise, it will not be responsible for third party pages to which it may be directed.

5. Intellectual property
travelglex.com has the right to use images, content and any other element that is exposed or shared with the USER. USER acknowledges that the intellectual property belongs to travelglex.com and agrees that travelglex.com use the content created by customers for commercial purposes. This is subject to particular conditions and the application of the privacy policy.

6. Applicable law
These terms of use are governed at all times by Spanish law and shall be subject to the ordinary courts of Catalonia.USER may transmit any suggestions, proposals or queries through the various channels of communication proposed on the website.

7. In which the USER generates an inquiry with no obligation to purchase.
The USER will receive an email from one of our sales representatives with different options that fit the needs of each USER. When a USER finds an experience that is to his/her liking, he/she will notify the salesperson, who will begin to leave everything organized, along with a payment link to be paid by the USER.

8. Payment method
travelglex.com uses Stripe as a payment gateway, for convenience, in case it is required by the USER or it is beneficial for travelglex.com, a bank transfer can be made. This information will be established in the activity proposal along with the price and the special contracting conditions.

9. Cancellations and refunds
travelglex.com reserves the right to accept or reject a purchase for any reason, including, but not limited to, the unavailability of the activity, an error in the price, description or image of the service or product, or any other error in the purchase. In the event that the purchase is cancelled, the full amount paid will be refunded by the same method that the payment was made, this may take between 3 to 15 calendar days. travelglex.com will always be able to make a refund with prior authorization from all promoters or participants in the experience. As well as in those cases where it is mandatory by law to make the refund. In the case of regret, the USER has 48 hours to cancel the purchase, and may not be 72 hours prior to the start of the activity.

10. It will not be cause for refund
In case the USER cannot attend the contracted service, human error will not be cause for refund. When the USER could not perform the activity for reasons beyond the control of travelglex.com.

Welcome to TravelGlex, we know how important your personal data is, that's why we wrote the following privacy policy. This policy is given by the whole company as one of our guiding rules.

The data we collect is for the purpose of providing the service, and is always used with a global view on the interests of the data subject. Remember to always read this policy before using our service and if you are not satisfied you should not use the service. We will love you just the same and miss you just the same.

About us
You can always find our contact information and our contact details in the Terms and Conditions document.

Category of personal dataWhen using our service, we may have access to some of the following personal data:Service usage, contact data, contracting: When using the website, web-app or platform, we may access email data, first name, last name, address, telephone, payment method, employment position, company you work for, order history, and any information provided by the INTERESTED PARTY in order to make effective the fulfillment of the service.Automated information: We receive and record data regarding location, pages, movement within pages, IP, hardware and software of the device from which you are browsing and other content created by the normal use of the website.Public information: We will use publicly available data in the event that it is necessary to contact the data subject.

Our services are not directed to minors, in no case we will collect, store or use personal data of minors under 18 years of age. If you are under 18 you should not use our services. If you are a parent/guardian and you learn that your child has provided us with personal data, please contact us immediately.

Purpose of Processing
Providing and improving the Services: We use your information to provide and improve the Services and our products, for billing and payment, for targeted marketing, for general research and aggregate reporting. We may obtain information about the products and services you are interested in from your browsing and purchasing behavior, both through the Services and outside the Services, and may suggest possible purchases based on this.Legal basis: The processing is necessary to perform the contract governing our provision of the Services to you or we process your personal data on the basis of our legitimate interest in personalizing the Services to help you discover products and services of interest to you. We use and share your information to pursue our legitimate interests in understanding how the Services are used and exploring ways to improve them. We will ask for your consent when we need it.

Transaction messages: We use your information to send you emails or related messages about the Services. We may also contact you by telephone for transaction-related purposes or to provide you with assistance.
Legal basis: The processing is that required to perform the contract.

Marketing messages: We also process your personal data to send you marketing emails or other marketing messages. You can always request to unsubscribe from these mailings.
Legal basis: The consent of the data subject.

Legal compliance, to prevent fraud and security: We process and retain your personal data or share it with a third party in the following limited circumstances: In response to lawful requests by public authorities; To comply with a subpoena, court order, legal process or other legal requirement; Or when we believe in good faith that such processing is reasonably necessary to comply with the law, prevent imminent physical harm or financial loss or investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our property or violations of our terms and conditions.
Legal Basis: Legal obligation or legitimate interest where applicable.

Future corporate activity: We may need to transfer your personal data to a third party in the context of future corporate activities, such as a sale, merger, liquidation, receivership or transfer of all or a significant portion of our business or assets.
Legal basis: Legitimate interest for the business to develop in a sustainable manner.

Data Analytics: We use data analytics to ensure the functionality of the Services and to improve the Services. The processing is based on our legitimate interests and also benefits you, as we use this data to improve the user experience and provide a higher quality service.
Legal basis: Legitimate interest.

Data with third parties: we share data of the data subject with different providers in order to carry out the activities.
Legal basis: For the fulfillment of the contract.

Data Subject's Rights
Access: You may request access to your personal data and obtain a copy of all the data we hold about you.
Correction: You can request that we correct or amend the data we hold, we will also need to verify the accuracy of the new data.
Deletion: You may request deletion of data in order for us to remove or erase personal data where there is no valid reason or legitimate interest for us to continue to process it. However, please note that we may not always be able to comply with your deletion request for specific legal reasons which will be notified to you, if applicable, at the time of your request. For example, where we are under a legal obligation to retain and store your personal data.
Limitation: You may request that we suspend the processing of your personal data.
Portability: We will provide you, or a third party you have chosen, with your personal data in a structured, commonly used and electronically readable format. Please note that this right only applies to personal data for whose use you initially gave us your consent or where we have used the personal data to perform a contract with you or provide services to you.
Opposition: You can object to our processing of your personal data whenever you consider that it is contrary to fundamental rights and freedoms.

Retention of personal data
We will keep your personal data for as long as you are a customer and up to 2 years after you have contacted us or contracted any of our services. In the event that you do not wish us to retain your information, you may exercise any of the rights set out above.However, we may be obliged to retain your personal data due to certain legal requirements, such as for legal and/or administrative procedures. Once the retention period resulting from these procedures has expired, we will proceed to delete the personal data.

Modifications to the privacy notice
This notice may be subject to modification, revision or any alteration. When the circumstances of the notice modify any right or freedom of the data subject, you will be notified by mail, message, call or any other method we deem most appropriate.

We are always ready to help you, you can contact dpo@glex.es and an expert will be able to guide you with all your concerns. You can also call us at +34 665 02 52 91.

Remember that from TravelGlex we love you very much!

Cookies, analytics and traffic data
Cookies are small text files that are transferred from our websites, applications or services and stored on your device. We use cookies to help us provide you with a personalized service, and to help improve our websites, applications and services in your interest. Our cookies may be session cookies (temporary cookies that identify and track you within our websites, applications or services and are deleted as soon as you close your browser or log out of the application or service) or persistent cookies (cookies that allow our websites, applications or services to "remember" who you are and remember your preferences on our websites, applications or services, and which will remain on your computer or device after you close your browser or log out of the application or service). We use the following different types of cookies:

o Strictly necessary cookies
These cookies are necessary for our websites, applications or services to function properly; for example, these cookies allow you to access secure areas of our website or remember what you have added to your shopping cart.

o Performance cookies and analytics technologies
These cookies collect data about how visitors and users use our websites, applications and services; for example, what functionality visitors use most often, and whether they get error messages in certain sections of the websites, applications or services. These cookies do not collect data that identifies a visitor or user. All data collected by these cookies is in aggregate and therefore anonymous form. We only use these cookies to improve the way our website, applications and services work.

o Functionality cookies
These cookies allow our websites, applications and services to remember choices you have made (such as your user name, language or the region you are in) and provide enhanced, personalized features. These cookies may also be used to remember changes you have made to the size and font of text and other parts of web pages that you can customize. In addition, they may be used to provide services you have requested. The data these cookies collect may be anonymized and cannot track your browsing activity on other websites.

o Targeted or advertising cookies
These cookies are used to deliver advertisements that are more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement, as well as to help measure the effectiveness of the advertising campaign. They are usually found on ad networks with the website operator's permission. Their function is to remember that you have visited a website and to share this information with other organizations, such as advertising companies. Often targeted or advertising cookies will be linked to site functionality provided by the other organization.

o Web beacons and parameter tracking
These cookies allow our websites, applications and services to remember choices you have made (such as your user name, language or the region you are in) and provide enhanced, personalized features. These cookies may also be used to remember changes you have made to the size and font of text and other parts of web pages that you can customize. In addition, they may be used to facilitate services you have requested. The data these cookies collect may be anonymized and cannot track your browsing activity on other websites.

Targeted or advertising cookies
We also use cookies and similar software, known as web beacons, to count users who have visited our website after clicking on one of our advertisements on other websites or in emails, and to collect data on products and services purchased. These web beacons collect limited data that does not identify specific individuals. It is not possible to opt out of the use of web beacons. However, because they are used in conjunction with cookies, you can effectively disable them by adjusting your browser to restrict or block cookies.

Web beacons and parameter tracking
The completion of the registration form is mandatory to access and enjoy certain services offered on the web. Failure to provide the requested personal data or not accepting this data protection policy means the impossibility to subscribe, register or participate in any of the services in which personal data are requested. We inform you that the personal data obtained as a result of your registration as a user, as well as those provided by the user to request any of the services will be part of the Register of Activities and Processing Operations (RAT), which will be updated periodically in accordance with the provisions of the RGPD.

IP address and traffic data
We keep a record of traffic data, which our servers automatically log, such as your Internet Protocol (IP) address, device information, the website you visited before ours and the website you visit when you leave ours. In addition, we collect certain website, application and service statistics, such as access rate, page clicks and page views. We will not be able to identify any individual person from traffic data or website statistics. Learn more about the individual cookies and analytics technologies we use.